POLIN Museum of the History of Polish Jews is committed to ensuring the accessibility of its website in accordance with the provisions of the Act of April 4, 2019 on Digital Accessibility of Websites and Mobile Applications of Public Entities. The accessibility statement applies to POLIN Kolekcje website.
- Website publication date:
- Date of last update:
Status of digital accessibility
This website partially complies with the appendix of the Digital Accessibility Law of April 4, 2019 on the digital accessibility of public entities' websites and mobile applications due to the incompatibilities listed below.
Inaccessible content
Non-compliance with the Annex
- some graphics have incorrect alternative text,
- on several subpages the structure of headings is slightly disturbed,
- the “Back” button located on some subpages is not available using the keyboard (a workaround would be to use browser mechanisms that allow you to return to the previous page, such as Alt + Left arrow),
- the keyboard focus indicator is sometimes invisible for an insignificant group of elements (usually graphics within a slide deck),
- lack of labels for text fields in the filters (Author, Technique, Material / Plastic, Owner); each field of this type allows, after typing all or part of the text, narrowing the selection criteria occurring in the further part of the filters,
- messages presented to screen reader users about the number of prompts (suggestions) in the search field are in English.
Preparation of the accessibility declaration
Preparation of the accessibility declaration and it's update
- The declaration was drawn on:
- The declaration was last reviewed and updated on:
We made the declaration based on a survey conducted by Utilitia Ltd. for Digital Accessibility.
The audit results are presented in the Audit report.
Feedback and contact information
You can report any problems with the digital accessibility of this website to Aleksandra Cybulska - email: [email protected].
Anyone has the right to request that digital accessibility of this website or its elements be ensured.
When making such a request, state:
- your name and surname,
- your contact information (e.g., phone number, e-mail),
- the exact address of the website where the digitally inaccessible item or content is,
- a description of what the problem is and what would be the most convenient way to solve it for you.
We will respond to your application as soon as possible, no later than within 7 days of receipt.
If this deadline is too short for us we will inform you. In this information, we will provide a new deadline by which we will correct the errors you have reported or prepare the information in an alternative way. This new deadline will be no longer than 2 months.
If we are unable to ensure the availability of the digital website or content indicated in your request, we will offer you access to it in an alternative way.
Complaints and appealsz dostępnością
If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you requested and you disagree with the refusal, you have the right to file a complaint.
You also have the right to file a complaint if you do not agree to use the alternative access method that we have offered you in response to your digital accessibility request.
Complaints about the failure to meet these deadlines and the denial of a request can be submitted to the supervisory authority by post or e-mail to:
Supervisory body: Ministry of Culture and National Heritage,
Address: 15/17 Krakowskie Przedmieście Street,
Email: [email protected],
phone: +48 22 250 01 40.
Information that can be found on the government gov.pl portal may be helpful.
Complaints can also be filed with the Ombudsman.
Other information
Architectural accessibility
The surface around the building is made of stone pavement, which can make it difficult for people in wheelchairs or using crutches and walking frames to get to the building. At the main entrance from Zamenhofa Street, there is an audio signal device installed that allows for independent entry to the building and the opening of a wide and accessible entrance. After entering the building, one has to negotiate an 18-metre-long ramp with a slope of 8 degrees. The ramp is not equipped with handrails, there is no landing. Assistance with negotiating the ramp can be provided by the Museum staff. There is a visitor control station in the building, a person in a wheelchair can pass through one of the gates.
In the building, all spaces are accessible to wheelchair users: corridors are of adequate width, elevators lead to all floors. Direction signs and markings on the floor are provided in contrasting colors, they are convex and in Braille.
Stationary induction loops are installed in the building: at the ticket office No. 1, in the teaching room No. 2 on level 1, conference room A on level 1, at the auditorium and the King Matt’s Family Education Area. There are also induction loops to be worn on one’s neck, which are used during guided tours.
In the parking lot from the side of Anielewicza Street, two parking spaces are designated for people with disabilities. To use the parking space, one must drive the car up to the barrier, call security with a push-button, or wait for a security officer to check whether the person is eligible to park in the disabled parking space.
You can enter the building and all its rooms with an assistance dog and a guide dog.
Communication and information accessibility
We offer the assistance of a cashier who is fluent in Polish Sign Language. The staff member is available at the Museum's ticket desk on Wednesdays from 10.30AM to 4PM.
An application for architectural or information and communication accessibility can be:
fill out and send to:
POLIN Museum of the History of Polish Jews
6 Mordechaja Anielewicza Str.
00-157 Warsawsend by e-mail to:
Accessibility Coordinator Kamil Gibas: [email protected]